You tried to log in to Casino Days and the page froze, or your balance showed no bonus after you deposited. The most common cause is an incomplete identity check or a missed bonus activation step.
Identity Verification Stuck or Documents Rejected
Your account shows a pending verification status, and you cannot start a withdrawal.
- Blurry or dark photos of your ID or passport.
- Name on the document does not match your account name.
- Proof of address is older than the allowed period.
- The photo shows a screen instead of a physical document.
- File size is too large or the format is unsupported.
- Take new photos in daylight with no flash reflection.
- Keep the whole document inside the frame.
- Make sure your full name matches your casino days login canada account exactly.
- Use a recent utility bill or bank statement as proof of address.
- Upload PDF or JPG files under the size limit shown on the upload page.
- Do not edit the document with any software.
- Wait a few minutes after uploading before closing the page.
- Refresh the verification status after an hour.
- If rejected, read the reason in the message.
- Correct the specific issue and upload again.
- Keep a copy of your original documents for reference.
- Contact support if the second attempt is also rejected.
Contact support only after two failed attempts with corrected documents.
Welcome Bonus or Free Spins Not Credited
You made a deposit, but no bonus amount or free spins appear in your account.
- The casino days bonus requires a specific deposit amount.
- You must enter a casino days promo code during deposit.
- The bonus is credited after the deposit is confirmed, not instantly.
- Your payment method may not be eligible for the bonus.
- You activated the bonus after the deposit, but the option was missed.
- Check your deposit confirmation in the transaction history.
- Look for a bonus activation toggle on the deposit screen.
- Confirm the minimum deposit for the bonus before making a deposit.
- Enter the casino days promo code exactly as it appears, with no extra spaces.
- Use a payment method that the bonus terms accept.
- Wait a few minutes after the deposit is confirmed.
- Refresh the bonus section of your account.
- Check if the free spins require activation in a separate tab.
- Read the bonus terms to see if the bonus is auto-credited.
- Contact casino-days7.com/ support if the bonus is missing after an hour.
- Keep your deposit receipt number for reference.
- Ask support to verify your bonus eligibility from your side.
Contact support if the bonus does not appear within an hour after the deposit confirmation.
Withdrawal Pending Longer Than Expected
Your withdrawal request shows “pending” for several hours, and you worry it is stuck.
- Identity verification is not fully completed.
- Your payment method does not support withdrawals.
- The withdrawal amount exceeds the daily limit.
- You have an active bonus with wagering conditions.
- The casino processes withdrawals in batches, not instantly.
- Confirm that your identity verification is marked complete.
- Use the same payment method you used for the deposit.
- Check the withdrawal limit on the cashier page.
- If the amount is too high, split it into smaller requests.
- Finish any bonus wagering requirements before withdrawing.
- Review your transaction history for the withdrawal status.
- Wait for the processing period shown on the cashier page.
- Do not cancel the request unless you must change the method.
- Ensure your bank or e-wallet details are correct.
- Contact support if the status changes to “failed”.
- Ask support for a clear reason if the request is rejected.
- Keep all transaction IDs for your own record.
Contact support after the processing period passes without a status change.
Site or Games Do Not Load on a Phone
You open Casino Days in your phone browser, and the page stays blank or games freeze.
- Your internet connection is slow or unstable.
- The browser cache is full.
- Your phone’s operating system is outdated.
- The site is overloaded during peak hours.
- Your browser blocks pop-ups or scripts.
- Switch from mobile data to Wi-Fi or the reverse.
- Close other browser tabs and apps.
- Clear your browser cache and cookies.
- Restart your phone browser.
- Update your phone’s operating system to the latest version.
- Disable any pop-up blocker for this site.
- Try a different browser for your mobile play.
- Check the site on a desktop to see if the issue is device-specific.
- Wait 10 minutes and reload the page.
- Avoid using the site during late evening peak hours.
- Disable VPN services if you use one.
- Contact support if the problem persists on multiple browsers.
Contact support if the site fails on all browsers and networks.
Keep your documents ready and your browser updated, and most login and bonus delays will not affect you.